Welcome to Sharon's Factory Shop. This Shipping Policy outlines the terms and conditions for the shipping of products purchased on our website.

2. Processing Time

2.1. Order Processing: Orders are typically processed within 3 business days (excluding weekends and holidays) from the date of purchase.

2.2. Custom or Made-to-Order Items: For custom or made-to-order items, please refer to the specific product listing for estimated processing times.

3. Shipping Rates

3.1. Domestic Shipping: We offer shipping within South Africa. Shipping rates are calculated based on the weight, dimensions, and destination of the package.

4. Shipping Methods

We offer the following shipping methods:

Standard Nation Wide Shipping: Estimated delivery time is 2 - 4 business days.

Local Collection: Estimated delivery time is 1 - 2 business days.

5. Shipping Providers

We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. Our primary carrier is The Courier Guy.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status and location of your package.

7. Delayed or Lost Shipments

While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by unforeseen circumstances, such as weather, customs, or carrier issues. If your order is significantly delayed or lost, please contact our Customer Support team for assistance.

8. Incorrect Address

It is the responsibility of the customer to provide accurate shipping information. If an incorrect address is provided and the package is returned to us, additional shipping charges may apply to reship the item.

9. Returns Due to Failed Delivery Attempts

If a shipment is returned to us due to failed delivery attempts, the customer will be responsible for any additional shipping fees required to resend the package.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact our Customer Support team at Sharonsfactorycandice@gmail.com.